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Temperature-sensitive items

Thanks for choosing PureFormulas.com!

Below please find important information on your refrigerated product(s).

In many instances, the ice pack included in your package will thaw, melt or sweat during shipping and could feel warm to the touch. You, however, dont need to sweat!

The temperature maintained in the container is well below the level at which damage could occur and this guarantees that you have received a highly viable product. To ensure this product serves you well through its expiration date, we recommend to continue to refrigerate it after removing from the PureFormulas package.

If you still have questions or concerns please call our Customer Service Department at 1.800.383.6008, Monday through Friday from 9:00 a.m. to 10 p.m. EST, and one of our amazing Puristas will be glad to assist you.

Cooler orders will be shipped Mondays, Tuesdays and Wednesdays. If you place your order on a Thursday or Friday, we will ship it the following Monday, just so it does not sit in a UPS truck over the weekend. We can also overnight an order, if necessary - appropriate shipping costs will apply.

Enjoy your product and have a happy and healthy day!

Check out our temperature-sensitive video below!

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Read our privacy policy.

PureFormulas stands behind the
authenticity of everything we sell.

PureFormulas has made it our mission to
provide you with an outstanding selection
of health and beauty products at highly
competitive prices.

Read our guarantee

Domestic orders placed by 5 PM Eastern
Time will be packed and shipped
the same day, pending verification of billing
information and the shipping method
selected. Orders containing out-of-stock
items or refrigerated items will be
processed as quickly as possible, but
won't necessarily be shipped out the same day.

Excludes all orders placed during
weekends and on major US holidays
(Memorial Day, Independence Day, Labor
Day, Thanksgiving Day, Christmas Day
and New Years Day).

Read our shipping policy