ORDERED TWICE - NEVER RECEIVED!
December 9, 2013
For the 2nd time I ordered this item and it was accepted, only to find out a day later that it's back-ordered. In neither case did I get a message when the uten was ub sticj, I assume you don't really carry this item and wish you would remove it from the site. My other issue is with the fact that this month you put the hold on my credit card twice which held up an extra $300 of credit intend for Xmas shopping for 4 days! I've been relatively pleased with the products and shipping but NEVER get a resonse from customer service about ANY problems; in fact if I don't press one to place a new order, I can't get a live person. I am considering a switch to another provider. My supplements are too important to me and I feel I must have fast access to customer service. My one star rating is based solely on the fact that I cannot seem to get it so never tried it!
Pros:pricing on some items quite good. large inventory.
Cons:Customer service non-responsive. Discontinued items still show on site and will accept orders.